Help comes in many forms. Ideally you'll have an expert at your side whenever you are using the program and encounter a problem. For the first few days of your usage of Dragon Medical, this can be arranged -- we can “camp out” at your office while people are starting to use Dragon Medical. But for many people, this approach is too expensive or intrusive.
More commonly, people benefit from instruction to learn the product more quickly. Depending upon your needs, Softnet (a.k.a. pcspeak) can
Pricing can be established on an hourly basis or, for larger jobs, at a fixed price for a defined set of tasks. Call us to discuss your specific needs.
Some people prefer written documentation. Besides the manuals provided by Dragon Systems, there are books available to users.
Softnet Systems concentrates on servicing Arizona clients. We provide services to others via telephone, fax, and e-mail. I have over 30 years experience providing remote software support (yes, I was doing remote support in the 1970's!). Ed Hancock spent many years as a university professor.
Softnet Systems will travel! Call for details. Mid-summer, when it is VERY hot in Phoenix, you may be surprised how fast we can arrange a trip to a cooler climate.
With speech recognition, we have learned that for some types of issues, face-to-face contact is extremely important. Unfortunately, there are only a few hundred people around the country able to do this effectively. Please ask us for a referral to a person in your area who may help. In many areas, remote support may be your best option.
Customization services include command/macro creation, vocabulary building, and programming using the NaturallySpeaking API. Contact us to discuss your customization needs. Services are available to individuals looking to customize for their own use, to organizations customizing for broad-scale use, and to software developers integrating Dragon Medical with their products.
We enjoy giving demonstrations on-site or at our office. Showing that speech recognition is a productivity tool is exciting. But it often takes considerable time, so we restrict on-site demonstrations to:
30-minute free demonstrations at our office are available for those able to come to our North Phoenix location. Often we just have you start to use the product to see your own results!
See our special Speech Recognition Experience information below, too.
For other situations, we welcome your inquiries and will do our best to explain the technology on the telephone and in writing, and with other available resources.
For some professionals, speech recognition seems to be a gamble of about $3000 for a PC, software, installation and training, several hours of practice, and other items incidental to the change. If unsure whether speech recognition is for you, we offer a one-hour Speech Recognition Experience where you will undergo a shortened enrollment, learn the basic commands, and learn for yourself how speech recognition works for you on one of our computers.
Cost for this Speech Recognition Experience at our office is $0.
Call 602-375-0998 to schedule this experience which can start you on the road to reducing your transcription costs.
To request a demo, please call us at 602-375-0998 or e-mail your request to info@pcspeak.com. Tell where you are located, how many people, your profession, why you want to see a demo, etc. This helps us plan -- occasionally we've done demos to small groups when we've been able to schedule them such that we don't spend hours driving around the metropolis.
Product support is available for purchases from Softnet Systems. Support for Dragon Medical or other products sold is provided by the manufacturer. Softnet Systems can supplement that support.
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