Help comes in many forms. Ideally you'll have an expert at your side whenever you are using the program and encounter a problem. For the first few days of your usage of Dragon Medical, this can be arranged -- we can “camp out” at your office while people are starting to use Dragon Medical. But for many doctors, this approach is too expensive or intrusive.
More commonly, doctors benefit from instruction to learn the product more quickly. Depending upon your needs, Softnet (a.k.a. pcspeak) can
Pricing can be established on an hourly basis or, for larger jobs, at a fixed price for a defined set of tasks. Call us to discuss your specific needs.
Some people prefer written documentation. Besides the manuals provided by Dragon Systems, there are books available to users.
Softnet Systems services clients around the country via remote Internet service, telephone, fax, and e-mail. Larry Allen has over 35 years experience providing remote software support (yes, I was doing remote support in the 1970's!). Ed Hancock spent many years as a university professor.
Softnet Systems will travel! Call for details. Mid-summer, when it is VERY hot in Phoenix, you may be surprised how fast we can arrange a trip to a cooler climate.
Different practices have different needs including different needs for instruction. Some of our clients need to be taught how to use the computer, others are expert computer users and want specific consultation in Dragon details.
With speech recognition, we have learned that for some types of issues, face-to-face contact is extremely important. Unfortunately, there are only a few hundred people around the country able to do this effectively. Please ask us for a referral to a person in your area who may help. In many areas, remote support may be your best option.
Customization services include command/macro creation, vocabulary building, and programming using the NaturallySpeaking API. Contact us to discuss your customization needs. Services are available to individuals looking to customize for their own use, to organizations customizing for broad-scale use, and to software developers integrating Dragon Medical with their products. We have provided customization services to dozens of other Dragon dealers throughout North America.
We enjoy giving demonstrations on-site or at our office. Showing that speech recognition is a productivity tool is exciting. But demonstrations take considerable time (typically 2-3 hours including preparation and travel time), so we restrict on-site demonstrations to:
30-minute free demonstrations at our office are available for those able to come to our North Phoenix location. Normally we just have you start to use the product to see your own results!
See our special Speech Recognition Experience information below, too.
For other situations, we welcome your inquiries and will do our best to explain the technology on the telephone combined with using remote Internet demonstrations. But with over 150,000 users of Dragon Medical, it isn't a matter of whether or not it works. It is a matter of whether it will be effective for you on your systems and your environment, and a demo won't be on your systems nor will it be in your environment.
For some doctors, speech recognition seems to be a gamble of about $3000 for a PC, software, installation and training, several hours of practice, and other items incidental to the change. If unsure whether speech recognition is for you, we offer a one-hour Speech Recognition Experience where you will undergo a shortened enrollment, learn the basic commands, and learn for yourself how speech recognition works for you on one of our computers.
Cost for this Speech Recognition Experience at our office is $0.
Call 602-375-0998 to schedule this experience which can start you on the road to reducing your transcription costs.
To request a demo, please call us at 602-375-0998 or e-mail your request to firstname.lastname@example.org. Tell where you are located, how many people, your profession, why you want to see a demo, etc. This helps us plan -- occasionally we've done demos to small groups when we've been able to schedule them such that we don't spend hours driving around the metropolis.
Product support is available for purchases from Softnet Systems. Limited free support for Dragon Medical or other products sold is provided by the manufacturer. Softnet Systems can supplement that support. Or you may buy Nuance support including upgrade assurance, a good investment for those buying in 2013.